Refund policy

Return & Refund Policy

We want you to be happy with your purchase from YouPetz. If you have an issue with your order, please contact us at youpetzshop@gmail.com as soon as possible after receiving your item.

Returns

Return eligibility depends on the product and the applicable supplier's return conditions. Before returning an item, please contact us at youpetzshop@gmail.com with your order number and a description of the issue.

We will review your request and provide you with the appropriate return instructions, including the return address and any applicable return-shipping requirements.

Please do not send an item back without contacting us first.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you received the wrong item, contact us at youpetzshop@gmail.com as soon as possible.

Please include your order number and photos or other information that may help us evaluate the issue.

Refunds

If your return or refund request is approved, we will process the refund to your original payment method.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Non-Returnable Items

Some products may not be eligible for return because of their nature or the applicable supplier's policy. We will let you know if an item is not eligible for return when reviewing your request.

Exchanges

If you need a different product or variant, please contact us at youpetzshop@gmail.com before returning your item. We will review the available options for your order.