Terms of service

Terms of Service

OVERVIEW

Welcome to YouPetz! The terms "we," "us," and "our" refer to YouPetz. YouPetz operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a shopping experience (the "Services"). YouPetz is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to provide accurate information and representations of our products in our online store. However, colors, appearance, dimensions, and other product characteristics may vary depending on your device, display settings, and other factors.

Product descriptions, pricing, availability, and other product information may change at any time without notice. We reserve the right to discontinue products or limit quantities offered to any person, geographic region, or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase the products in your order. YouPetz reserves the right to accept or decline an order for any lawful reason.

Your order is not accepted until YouPetz confirms acceptance. We must receive and process your payment before an order is accepted.

Please review your order carefully before submitting it. Once an order has been accepted, we may be unable to accommodate cancellation requests.

If we do not accept, modify, or cancel an order, we may attempt to notify you using the contact information provided when the order was placed.

Purchases are subject to our Return & Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product will be the price displayed at the time the order is placed and will be included in your order confirmation.

Unless otherwise stated, prices may not include applicable taxes, shipping, handling, customs, or import charges.

You agree to provide current, complete, and accurate purchase and payment information for all purchases made through our store.

You represent and warrant that you are authorized to use the payment method provided and agree to pay all charges associated with your purchase, including applicable taxes and shipping charges.

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by shipping carriers, customs processing, weather, supplier processing times, or other circumstances outside our reasonable control.

Shipping information and estimated delivery times may vary depending on the product and destination.

For additional information, please review our Shipping Policy.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including our trademarks, branding, text, graphics, images, videos, product descriptions, and website design, are owned by YouPetz, its affiliates, licensors, or other applicable rights holders and are protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit materials from our Services without prior written permission, except as permitted by law.

YouPetz names, logos, product names, designs, and slogans may be trademarks of YouPetz or their respective owners. Unauthorized use is prohibited.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools as part of our Services. We do not necessarily monitor or control these third-party tools.

Third-party tools are provided "as is" and "as available" unless otherwise stated. Your use of third-party tools is at your own discretion and subject to the applicable third party's terms and policies.

Additional features or tools introduced in the future will also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links or functionality provided by third parties.

We are not responsible for examining or evaluating third-party websites, materials, products, or services, and we do not guarantee their accuracy.

If you access a third-party website or service, you do so at your own risk. You should review the applicable third party's terms and policies before engaging in any transaction.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

YouPetz is powered by Shopify, which enables us to provide the Services to you.

However, purchases made through our store are transactions between you and YouPetz. Shopify is not responsible for the products, services, transactions, or obligations between you and YouPetz, except as otherwise required by applicable law or Shopify's own terms.

SECTION 10 - PRIVACY

Personal information collected through our Services is handled according to our Privacy Policy.

Because our Services are hosted by Shopify, Shopify may collect and process certain personal information in connection with your use of our store.

Please review our Privacy Policy for information about how YouPetz and applicable service providers collect, use, and process personal information.

SECTION 11 - FEEDBACK

If you submit reviews, comments, suggestions, ideas, or other feedback to YouPetz, you grant YouPetz a non-exclusive, worldwide, royalty-free right to use, reproduce, modify, publish, distribute, and display that feedback for legitimate business purposes, subject to applicable law.

You represent that you have the necessary rights to provide any feedback you submit and that your feedback does not violate the rights of another person.

You may not submit unlawful, defamatory, abusive, obscene, misleading, or infringing content.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders when information is inaccurate, subject to applicable law.

SECTION 13 - PROHIBITED USES

You may use our Services only for lawful purposes.

You may not use our Services to:

Violate applicable laws or regulations.
Infringe upon the intellectual property or other rights of YouPetz or others.
Harass, abuse, threaten, or harm others.
Submit false or misleading information.
Transmit malicious code, viruses, or other harmful material.
Spam, phish, or engage in fraudulent activity.
Impersonate another person or entity.
Interfere with or attempt to bypass the security features of our Services.
Use automated systems to access or extract information from our Services in a manner that violates these Terms or applicable law.

We reserve the right to suspend or terminate access to our Services when appropriate and as permitted by law.

SECTION 14 - TERMINATION

We may suspend or terminate your access to the Services when permitted by law, including if you violate these Terms.

Any provisions that by their nature should survive termination will continue to apply after termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our Services are provided on an "as is" and "as available" basis.

We do not guarantee that the Services will always be uninterrupted, timely, secure, or error-free.

We do not guarantee that products or services will meet every customer's expectations, except where warranties cannot legally be excluded or limited.

Nothing in these Terms is intended to exclude or limit rights that cannot legally be excluded or limited under applicable law.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, YouPetz and its applicable partners, service providers, affiliates, officers, employees, agents, and licensors will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products purchased through the Services, except where such limitation is prohibited by law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

SECTION 17 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless YouPetz and its applicable affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from claims, losses, liabilities, and expenses arising from your violation of these Terms, your violation of applicable law, or your misuse of the Services.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in effect.

SECTION 19 - WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with our other applicable store policies, constitute the agreement between you and YouPetz regarding your use of the Services, except where additional terms apply.

SECTION 20 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by law.

We may assign or transfer our rights and obligations as permitted by law.

SECTION 21 - GOVERNING LAW

These Terms will be governed by applicable law, subject to any mandatory consumer-protection rights and other laws that cannot legally be waived.

Any disputes will be handled in a court or other forum with appropriate jurisdiction, unless applicable law provides otherwise.

SECTION 22 - CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on this page.

We reserve the right to update or change these Terms by posting an updated version on our website. Changes will become effective as stated in the updated Terms or as otherwise required by applicable law.