Shipping policy

Shipping Policy

Last updated: August 16, 2026

At YouPetz, we want to make sure your order arrives safely and on time. Please review the information below regarding our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times may vary depending on the product, supplier, destination, and shipping carrier.

Typical delivery time is approximately 5–15 business days after the order has been processed.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, customs, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the items in your order and the available shipping method.

Some products may qualify for promotional or free shipping when offered.

Tracking Your Order

When tracking information is available, it will be provided by email after your order has shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Multiple Items

If you order multiple products, your items may arrive in separate packages depending on the suppliers and fulfillment locations used.

You may receive separate tracking numbers for different items in the same order.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost or Delayed Packages

If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.

If your package is marked as delivered but you have not received it, please check with household members, neighbors, and your local delivery carrier.

If you still cannot locate your package, contact us and we will do our best to assist you.

International Orders

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges, when applicable, are the responsibility of the customer.